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ZCJK Group's Service Commitment

At ZCJK Group, quality has been the cornerstone of our 23 years of excellence in the brick-making machine industry. Guided by our vision to become a global leader in sustainable brick-making solutions, we implement stringent quality control measures to ensure customer satisfaction.

Thorough Testing: Every machine undergoes comprehensive testing before delivery to ensure 100% functionality and compliance with industry standards. Only machines that pass all inspections leave the factory.
Tailored Standards: We develop product quality specifications based on each customer's explicit requirements. For requests that are less defined, we adhere to established industry standards to meet or exceed expectations.
Customer-Centric Approach: By combining customer input with our technical expertise, we deliver machines that align with operational needs, ensuring reliability and efficiency.
Sustainability Commitment: Our focus on quality extends to promoting sustainable production. We help customers achieve eco-friendly goals alongside operational success.

Customers visiting ZCJK factory during pre-sales consultation to review brick-making machines and technical solutions.

Pre-sales service

Pre-sales service refers to the professional support we provide to customers before equipment arrives on site.

Provide detailed introduction to the company, product categories, and technical advantages.
Analyze market demand and recommend suitable equipment types, such as concrete block production lines and hollow block molds.
Organize on-site visits to ZCJK factories to address customer questions and concerns.
Conduct feasibility studies and ROI analysis to guide informed investment decisions.
Assist in developing flexible investment plans based on customer budget and requirements.

Answer technical and operational inquiries to ensure customers make informed choices.

On-sales service

On-sales service ensures smooth production through on-time delivery, on-site installation, and operator training.

Confirm contract details and collaboratively resolve any uncertainties.
Issue production orders and monitor manufacturing schedules to ensure timely delivery.
Provide pre-installation guidance, including factory layout and equipment foundation drawings.
Design optimal factory layout plans for customer sites.
Deliver operator training programs covering machinery operation and safety procedures.

Provide tailored technical consultation for efficient factory setup and production planning.

ZCJK technicians installing and commissioning brick-making machines on customer site, ensuring smooth production.

After-sales support by ZCJK technicians, providing operator training and maintenance for efficient brick production.

After-sales service

After-sales service offers comprehensive support to maintain equipment performance and customer satisfaction.

Dispatch experienced technicians to supervise equipment installation and commissioning (except in conflict areas).
Provide thorough training for operators and technicians to ensure smooth production.
Offer detailed instructions for daily maintenance and troubleshooting of machines.
Supply spare parts promptly to minimize downtime.
Provide a one-year warranty covering all quality-related issues from the date of installation.
Maintain a responsive customer service team for long-term technical support and consultation.

Need Assistance?

If you have any specific requirements or inquiries, please don’t hesitate to contact us. Our dedicated after-sales support team is available for international customers via:

WhatsApp / TEL: +86-13439309361, Email: henry@zcjk.com

We are committed to providing excellent support and ensuring your equipment operates efficiently. Your success is our priority, and we look forward to assisting you.

FAQs

How do we ensure the quality of our machines?
1. Strict quality management system: We have obtained ISO 9001 certification, ensuring that every step from raw material procurement to production, packaging and delivery complies with standards.
2. Detailed product specification confirmation: Before production, we will confirm all technical details and specification requirements with you to ensure mutual understanding.
3. Multiple quality inspections: Factory inspection of raw materials, online inspection during production, and comprehensive inspection of finished products before leaving the factory.
4. Continuous improvement: We regularly collect customer feedback and continuously optimize production processes and quality control systems.
What services can we provide?
- Lifelong online after-sales support to address issues promptly.
- Professional engineers available for on-site installation and training.
- Free factory training for buyers’ engineers or operators.
What delivery terms and payment methods do we support?
- Accepted Delivery Terms: FOB, CFR, CIF, EXW.
- Accepted Payment Currency: USD, EUR, HKD, CNY.
- Accepted Payment Type: T/T, L/C, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow.
How many bricks does the machine produce per day?
Production capacity depends on the machine type and daily operating hours.
For example:
- 1.8-ton machine: 15,000 bricks/day
- 6.5-ton machine: 67,200 bricks/8 hours
- 15-ton machine: 120,960 bricks and blocks/8 hours
What type of steel is used in the machine?

Our machines are made from high-quality steel supplied by Shougang Group, a leading Chinese steel brand with an excellent reputation.
Can the machine produce different types of bricks?

Yes, by changing the molds, the machine can produce various types of bricks.
Why should you buy from us not from other suppliers?
1. Exported to more than 103 countries.
2. Passed CE, ISO9001, audited by BV, SGS, CTC.
3. Multiple models at different price levels to suit various investment needs.
4. Two factories in Central and South China ensure fast and timely delivery.
5. Advanced design and welding technology ensure stable operation and long service life.