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FAQ Category

FAQ

  • Q How do you ensure the quality of our machines?

    A
    1. Strict quality management system: We have obtained ISO 9001 certification, ensuring that every step from raw material procurement to production, packaging and delivery complies with standards.
    2. Detailed product specification confirmation: Before production, we will confirm all technical details and specification requirements with you to ensure mutual understanding.
    3. Multiple quality inspections: Factory inspection of raw materials, online inspection during production, and comprehensive inspection of finished products before leaving the factory.
    4. Continuous improvement: We regularly collect customer feedback and continuously optimize production processes and quality control systems.
  • Q Can the machine produce different types of bricks?

    A Yes, by changing the molds, the machine can produce various types of bricks.
  • Q What type of steel is used in the machine?

    A Our machines are made from high-quality steel supplied by Shougang Group, a leading Chinese steel brand with an excellent reputation.
  • Q How many bricks does the machine produce per day?

    A
    Production capacity depends on the machine type and daily operating hours.
    For example:
    - 1.8-ton machine: 15,000 bricks/day
    - 6.5-ton machine: 67,200 bricks/8 hours
    - 15-ton machine: 120,960 bricks and blocks/8 hours
  • Q What delivery terms and payment methods do you support?

    A
    1. Accepted Delivery Terms: FOB, CFR, CIF, EXW.
    2. Accepted Payment Currency: USD, EUR, HKD, CNY.
    3. Accepted Payment Type: T/T, L/C, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow.
  • Q What services can you provide?

    A
    1. Lifelong online after-sales support to address issues promptly.
    2. Professional engineers available for on-site installation and training.
    3. Free factory training for buyers’ engineers or operators.
  • Q Why should we choose your company over other suppliers?

    A
    1. Exported to more than 103 countries.
    2. Passed CE, ISO9001, audited by BV, SGS, CTC.
    3. Multiple models at different price levels to suit various investment needs.
    4. Two factories in Central and South China ensure fast and timely delivery.
    5. Advanced design and welding technology ensure stable operation and long service life.
  • Q Who is your company?

    A ZCJK Group was founded in 2002 in Beijing China. After 23 years of unremitting efforts, ZCJK has grown into a group company with one head factory and two branches in Central China and South China. ZCJK group is a high-tech corporation specializes in scientific research, development and production of block making machine, brick making machine. It is a large-scale equipment manufacturing enterprise which intergrates R & D, design, manufacturing and service.
  • Q Can I visit the factory before placing an order?

    A Yes. Customers are welcome to visit the ZCJK factory to inspect production capacity, manufacturing quality, and existing machines.
  • Q Can I inspect my machine before shipment?

    A Yes. Customers can inspect the machine in person or request videos, photos, and remote inspection before shipment.
  • Q Is a mold included with the machine?

    A Yes. One free mold set is included with every block machine order.
  • Q What warranty do you provide?

    A

    ZCJK provides a 1-year warranty for core components, along with technical support and spare parts service.